Terms and Conditions:
Any persons using, reading, and/or purchasing products on this website agree that access to and use of this site are subject to the following terms, conditions, and other applicable laws. You must be at least 18 years old to purchase products from this site. By using this website, you agree that you are at least 18 years of age and also agree to the following terms and conditions.
WARNING: Products available from The Refuge contain nicotine which is a poisonous and addictive substance. Electronic Cigarettes are intended for use by existing smokers of legal smoking age and should not be used by children, women who are pregnant or may become pregnant, or anyone with pre=existing medical conditions without first consulting your doctor. Electronic Cigarettes are not meant to cure, treat, or prevent any illness or disease. Giant Vapes products are intended to be used as a tobacco alternative. These products are not marketed as smoking cessation, nor have they been tested as such. Keep out of reach from children & pets.
All content on this site, including but not limited to text, graphics, code and functionality is copyrighted as collective work under the United States and other copyright laws, and is the property of The Refuge. The collective work includes works that are licensed to THE REFUGE ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with The Refuge or purchasing The Refuge products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from different areas of the site solely for your own non-commercial use, or to place an order with The Refuge or to purchase The Refuge products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Refuge. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of The Refuge used in the site are trademarks or registered trademarks of The Refuge.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Refuge disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. The Refuge does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Refuge does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY:
The Refuge shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if The Refuge has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Customers Are The Most Important People In Our Business.
They Are Not Dependent On Us…We Are Dependent On Them.
At The Refuge our ultimate goal is creating New customers. Nothing makes us happier than a happy customer. The integrity of our E-Liquid gives us confidence that you will be delighted with your selection. If have questions regarding proper usage of our products, please contact us Via our Contact form located in the contact section at the footer of our page for professional product assistance. Assisting you makes us better!
Please take a moment to review the following policies on orders, shipping and returns.
Due to personal taste preferences All sales are final. We stand behind our products 100%. Your satisfaction with your purchase is extremely important to us. If for any reason you are unsatisfied with your purchase please contact us.
ORDER PROCESSING TIME:
Orders placed with The Refuge will be shipped the following business day. The exception to this is holidays, and special circumstances, which will be announced via our social media outlets. If our orders exceed our current capacity and prevent us from meeting this 1 business day turnaround, we will update the content of this section of our site accordingly.
All orders are shipped via USPS as Flat Rate Priority, which includes tracking. Larger orders including wholesale will be shipped UPS
TRACKING YOUR ORDER:
A tracking number is provided by the shipping carrier, we will update your order with the tracking information once your order is ready and has left our facility.
Shipping costs are non-refundable
The rate charged for the shipping of your order is based on the size of the products ordered, Before the final checkout you will be shown the cost of shipping, at which point you can choose whether or not to proceed with your order. All orders with shipping addresses within the United States, and sub-totaling over $25, will be shipped for free via USPS Priority Flat Rate Mail, which includes tracking services and insured for $50 All wholesale shipping will be provided by UPS and costs will be based on weight.
All orders where delivery is refused by the customer, The customer WILL NOT receive a full refund, If this should occur, There will be a Restocking Fee of 25% of the total purchase price as long as the product(s) ordered have not been damaged in anyway, If items are damaged upon return, we will provide a photo of the damaged product(s) to you Via Email for your records,There will be NO REFUND until a claim has been submitted to the carrier and the claim has been closed, and we have been credited for our loss.Please keep in mind that the credit received will incur and reflect the 25% Restocking Fee.
: Shipping costs associated with merchandise returned to The Refuge due to an incorrect address (if provided by the customer), or unclaimed packages returned to us, are the responsibility of the customer. Authorized returns are subject to a 25% disposal fee. If reshipment of unclaimed returned packages is desired, additional shipping costs will apply.
RECEIVING DAMAGED MERCHANDISE:
In the rare event you receive damaged merchandise, please contact our Customer Service Department via our Contact Form located at the footer of our page as soon as possible to report the damage. Upon our receipt of the shipment, we are required to file a claim per transportation company procedures.
Please note: The transportation company will require inspection of the packaging and contents. Therefore, all original packaging must be held for inspection. Detailed digital photographs showing the box, packaging materials and said-damage may be acceptable as evidence for claim purposes.
Insured Shipping: USPS Flat Rate shipments are insured up to $50.00.
We are not responsible for damage to goods caused by in-climate weather.
NOTE TO INTERNATIONAL BUYERS: AT THIS TIME, THE REFUGE DOES NOT SHIP INTERNATIONALLY!
Some products may be purchased as a pre-order with an estimated date of receipt of stock given to you before your order. The estimated date given at time of order is subject to change, as it is only an estimate given to The Refuge by a third party manufacturer. Orders of this kind will be shipped within 2 business days of receipt of the items by The Refuge from the item manufacturer. If our orders exceed our current capacity and prevent us from meeting this 2 business day turnaround, we will update the content of this section of our site accordingly.
Here at The Refuge we respect our customers and understands the concerns associated with privacy and use of personal information. The information you share with The Refuge remains personal and confidential.
INTERNATIONAL BUYERS: We Currently Do Not Ship Internationally We are working on it, Once we offer Shipping outside the USA, we will post it on our Site..
In the event that a The Refuge product is mistakenly listed at an incorrect price, The Refuge reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. The Refuge reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, The Refuge shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by The Refuge without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
The Refuge may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to The Refuge
Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of The Refuge products) shall be in the state or federal courts located in Ohio Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of The Refuge products) must be commenced within one (1) year after the claim or cause of action arises. The Refuge failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.. The Refuge may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including ecf a The Refuge or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
The Refuge does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, The Refuge is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, The Refuge reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to The Refuge in its sole discretion.
You agree to indemnify, defend, and hold harmless The Refuge, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, The Refuge may link to sites operated by third parties. However, even if the third party is affiliated with The Refuge, The Refuge has no control over these linked sites, all of which have separate privacy and data collection practices, independent of The Refuge. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, The Refuge seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
- At this time, The Refuge gift certificates are only available through www.refugevapors.com. Please beware of any The Refuge gift certificates being sold by other retailers. Any gift certificate purchased elsewhere other than The Refuge cannot be used toward your purchase and will not be applied to your account.
- Gift certificates must be redeemed at www.refugevapors.com for the purchase of eligible products. Please contact us via the contact form located at the footer of our site for additional information.
- Gift certificates cannot be used to purchase gift certificates.
- Gift certificates cannot be redeemed for cash and or returned for a cash refund, except to the extent required by law.
- A gift certificate, once entered, will be automatically applied to the user’s gift certificate account balance.
- Any unused balance will be placed in the user’s gift certificate account. It cannot be transferred to other users
- Gift certificates and their use are subject to The Refuge terms and conditions. The Refuge reserves the right to change these terms and conditions at any time at its discretion.
- A gift certificate’s cash value is 1/10 of one cent.
- The Refuge and its affiliates are not responsible for lost or stolen gift certificates.
- The risk of loss and title for gift certificates pass to the purchaser upon electronic transmission to the user or delivery to the carrier, whichever is applicable. We are not responsible for lost or stolen gift certificates. Please contact us via our contact form located at the footer of our site if you have any questions.
- The Refuge retains the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed and/or used to make purchases on our website.
- The Refuge can provide gift certificate purchasers with information about the redemption status of gift certificates
- All terms and conditions are applicable to the extent permitted by law.